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Return policy
Introduction
At www.photoboothstore.eu, operated by Niuro d.o.o., we want you to be completely
satisfied with your purchase. If you are not happy with your order, this Return Policy
outlines the steps you can take to return products and obtain a refund or exchange.
Return Period
You have 14 days from the date of receipt to return any unused and unopened
products for a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be in its original condition, unused, and in the original packaging.
- You must include proof of purchase, such as an order confirmation or receipt.
Exclusions
Certain items are non-returnable, including:
- Products that have been used or opened.
- Custom or personalized items.
- Sale or clearance items marked as non-returnable.
Initiating a Return
To initiate a return:
1. Contact our customer service team at info@photoboothstore.eu within 14 days of
receiving your order.
2. Provide your order number, a description of the item you wish to return, and the
reason for the return.
3. Our team will provide you with instructions for returning the item.
Return Shipping
You are responsible for the cost of return shipping unless the item is defective or the
wrong item was sent. We recommend using a trackable shipping service or
purchasing shipping insurance for items over a certain value to ensure they are
returned safely.
Shipping and Delivery
- We currently ship within the European Union.
- Shipping costs and estimated delivery times will be provided at checkout.
- We are not responsible for any delays caused by third-party carriers or customs.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return
criteria. If approved, we will process your refund within 14 business days. The refund
will be issued to the original payment method used for the purchase.
Exchanges
Exchanges
If you wish to exchange a product for a different item, please initiate a return for the
original item and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service
team immediately at info@photoboothstore.eu. We will assist you in resolving the
issue and arrange for a replacement or refund.
Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Any changes
will be effective immediately upon posting on our website. We encourage you to
review this policy periodically.
Contact Us
If you have any questions or concerns regarding our Return Policy, please contact
us at:
Email: info@photoboothstore.eu
Company: Niuro d.o.o.
Address: Moste 96a, 1218 Komenda, Slovenia
Contact Nr/WhatsApp.: +38641776625, +38651355984